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Spare parts for washing machines, dryers, dishwashers and ovens sit at the centre of this shop, which sorts stock by appliance type, such as washing, drying and baking. Extractor hoods, coffee machines, cooling appliances and care products make up the remaining sections, giving trade buyers one place to source replacement components. Ordering is restricted: dealers, resellers, companies and service businesses must apply through the contact form or by email, supplying their tax number and VAT identification number. Only after approval do they receive a personal password from AS ULM Haustechnik that allows them to log in and order.

AS ULM Haustechnik operates from Eichengrund 105 in Ulm, in the German state of Baden-Württemberg, and is run by owner Achim Schmid. The business lists both a telephone and a fax line, along with a general email address and an online contact form. Private buyers are referred to a separate eShop, Der Pflegedoktor für Haushaltsgeräte, which serves consumers rather than trade accounts. The trade shop's registration step exists to protect its dealers, which explains why new visitors cannot create accounts on their own.