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Households that need a replacement part for a broken washing machine, fridge or dishwasher will find it here, and the German shop is built around fixing appliances rather than replacing them. Searches start from the model or type number on the appliance's rating plate, and a photo of that plate can be uploaded instead, read by the shop's type-plate scanner.

The catalogue holds more than 350,000 spare parts from over 1,500 manufacturers, and a brand overview covers more than 400 brands. Parts are sorted by appliance type, from tumble dryers and robot vacuums to microwaves and e-scooters, with dedicated sections for SodaStream, Monsieur Cuisine and Bosch Cookit. Original parts are offered next to cheaper alternative parts, which suits buyers who weigh cost against fit.

Repair help is central to the shop. Video and written repair guides, a troubleshooting section for error codes and a user forum are free to use. Common fault pages address problems such as a fridge that ices up, a fridge that beeps with the door closed or a dishwasher that won't drain, so a buyer can match a symptom to a likely part before ordering.

Most orders ship within 24 hours from Germany, and parcels carry DHL tracking. Delivery to a parcel station is possible, even for new customers. The shop cites more than one million appliances repaired with its parts, and its customer reviews average 4.9 out of 5.