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Horsch-Schuhe is aimed at people who struggle to find shoes in standard sizes. The women's range is split into plus sizes, listed as sizes 42 to 46 and 47 to 52, and petite sizes, listed as 32 to 35. Men's shoes also have a plus-size section.

The women's shoes include ankle boots, boots, pumps, mules, sandals, loafers and sneakers, along with toe separators. Men's shoes cover boat shoes, business shoes, slippers, outdoor sandals and sneakers. Many of the women's boots are made of suede, smooth leather or patent leather, with details such as braided trim, fringing and kitten heels. The ankle boots include a taupe suede model with a block heel.

The company presents itself as a long-running specialist in stylish designs for plus and petite sizes, and it is run by Felix Horsch. Orders are processed once payment is received. Shipping is handled by DHL, with delivery in Germany taking 2 to 4 working days, the rest of Europe 5 to 10 working days and the rest of the world 14 to 31 working days. Parcel delivery to DHL Packstations is only offered where DHL supports it for the destination.

Buyers have 14 days to withdraw from a purchase without giving a reason. The period starts when the buyer or a nominated third party, other than the carrier, takes physical possession of the goods. For orders split into several deliveries, it starts with the last delivery.